We help organisations to achieve
Safer Workplaces through Collaboration.
The Institute of Conflict Management (ICM) is a non-profit organisation that promotes conflict avoidance, management and resolution across a range of different service sectors, including: Healthcare, Education, Government, Transport, Security, Retail and Leisure.
Representing quality training standards since 1998.
collaborating with sector experts for lasting change
Join the movement to establish
the highest standards
in workplace conflict management.
The Institute Of Conflict Management is a membership-based organization dedicated to providing comprehensive resources, and support to individuals and organizations in the ethical and appropriate prevention and management of work-related violence.
Membership of the ICM gives you a voice in the ongoing development of standards in a wide variety of workplace settings.
Either as an Individual Member or as a Quality Award Centre, the ICM recognises you as an expert in your field.
The ICM Practical Skills Tutor Award recognises the most skilled and knowledgeable training professionals in the sector.
Timely CPD opportunities are offered by our members, collaborating together to improve knowledge and develop new approaches to conflict.
“After engaging in the process to become a QAC, we found that new clients were more assured that they were working with a quality provider who could help them to meet their goals in improving safety in their workplace”
An organisation with a strong history of collaboration
Years in operation
Engaging Government Departments
Quality Award Centres
Why work with us
Our members have access to courses, webinars, conferences, and a community of like-minded professionals who are passionate about protecting the safety of their clients and colleagues. Through a collaborative approach, we share best practices for keeping workplaces safe in every moment where the public encounters services where conflict may arise.
Flexible to suit your needs
What level of involvement meets your needs?
Training provider Quality Award Centre
Collaborating for safety...
I am constantly impressed by the dedication and collaboration of individuals working towards safer workplaces. It is truly amazing to be part of a growing organization that is making a positive impact in the world. The ICM provides valuable resources and support to help individuals and organizations effectively manage conflict and create safer and more productive work environments. I am grateful for the opportunity to be part of such a supportive and hard-working community.
MD, Team Dynamis Ltd.
Being part of a community of like-minded professionals has helped my business in many ways. I have had the opportunity to connect with other members, share experiences, and learn from their expertise. The ICM provides a platform for networking and collaboration, which has led to new business opportunities and partnerships. Being part of the ICM has allowed me to connect with other professionals who share my passion for conflict management and who are committed to making a positive impact in the world.
MD, Able Training
The ICM provides valuable resources and support to help individuals and organizations effectively manage conflict and create safer and more productive work environments.I am grateful for the opportunity to be part of such a supportive and innovative community. The ICM has helped me to grow both personally and professionally, and I look forward to continuing to be part of this collaborative membership organization in the years to come.
Director, NFPS Ltd.
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